(A) Private / home plan

• £150.00 plus vat pa
• No database connections
• Upto 3 email addresses
• ASP, PHP, HTML, XML, .NET

V read additional extras for further service costs V

(B) Small business plan

• £250.00 plus vat pa
• Limited specification
• Upto 8 email addresses
• DB connections (inc Access free)
• ASP, PHP, HTML, XML, .NET

V read additional extras for further service costs V

(C) Corporate managed plan

• £895.00 plus vat pa
• DB connections (inc Access free)
• Unlimited space with no upload limits
  "please note the fair use policy is in force"
• ASP, PHP, HTML, XML, .NET

V read additional extras for further service costs V

(D) E-Commerce hosting package

This solution is specifically for clients who have purchased a licence to our shopping system

• £800.00 plus vat pa
• MySQl server
• Uptop 10 emails

V read additional extras for further service costs V

Additional extras

• MySQL or SQL Server - £400.00 pa plus vat
• Annual support for the above plans
  A - 175.00 plus vat
  B - 275.00 plus vat
  C - 375.00 plus vat
• Support per call basis £90.00 plus vat
• DB server backup - £40.00 plus vat per month

Telephone

• main support line
  0208 669 0127
• direct technician line
  0781 805 5691
• email
  support@southerncreative.co.uk

Features
Support is offered on the feature set of your chosen hosting only. Support is not offered on the installations of your own websites unless developed by Southern Creative or unless agreed under contract.

Email setup
Outlook Express setup guide for pc and mac

Spam filtering
We provide an additional spam filter on request. Find out more

Hardware

• 2.4GHz 2MB Cache Intel® Core 2 Duo processor
• 512 MB RAM
• 80 GB hard disk drive

Bandwidth & Network

• FREE 10240 Kbps data pipe (usually 512 Kbps)
• FREEUnlimited bandwidth
• 2 IP addresses
• £1 pm eachAdditional IP addresses
• £10 pmEnable server for your own secure private network
• From £25 pm Flexible backup space
• Inclusive DNS servers
• Separate network connection for remote control
• Regularly updated firewalls
• Multiple UK internet connections
• Cutting-edge dedicated UK data centre

Window dedicated server operating system

• Microsoft Mail Server
• Matrix Mail Server
• MSDE - basic SQL database management
• IIS6 web server
• FrontPage Extensions
• Microsoft FTP server
• Matrix FTP server
• IPSec port security
• Nightly updates with local System Update Service

TERMS OF SERVICE
Southern Creative provides World Wide Web page hosting.  Southern Creative reserves the right to suspend or cancel a customer's access to any or all services provided by Southern Creative when Southern Creative decides that the account has been inappropriately used or otherwise.

SERVER USE
Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of there website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include advertising banners, classified advertisements, and personal advertisements.

Southern Creative reserves the right to refuse service and/or access to its servers to anyone.

Southern Creative do not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Government or local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Southern Creative.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, and password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

SERVERS
Southern Creative will not be held responsible for any loss of data or content on their server/s. It is the responsibility of the client using the Southern Creative hosting facilities to backup data on a regular basis.

BACUP ROUTINES

• Incremental backups are made once a month
• MySQL backups are made once a week

UNLIMITED USE POLICY
High bandwidth usage: Southern Creative offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Southern Creative may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Southern Creative reserves the right to impose the High Resource User Policy for the consideration of all customers.
Clients may not use the server as an FTP transfer system for business to business services. This type of use will result in the domain being shut down without notice.

HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilisation.Southern Creative may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Southern Creative reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Southern Creative continues hosting the website for an additional fee. 

EMAIL SERVICES
Our email facilities provide up to 5 email addresses for business purposes. Additional email facilities are available on a BUSINESS 20 ACCOUNT

ACCOUNT TYPES

• Small Business provides up to 5 email addresses for the small business user
• Business 20 provides up to 20 email addresses for the small business
• Business 50 provides up to 50 email addresses for the medium sized business

Larger scale business packages are available
All prices may be subject to change without notice *

PAYMENT POLICIES
All accounts are set up on a prepay basis. Although Southern Creative reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

In addition, Southern Creative reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made or before the renewal is due.

PAYMENT AND SERVICES
Southern Creative cannot guarantee that a service will be provided or continued until all payments have been received.

CANCELLATION AND REFUNDS
All fees paid are non refundable, if the client chooses to cancel within the annual hosting period or if Southern Creative chooses to cancel under the terms of server misuse.
Any cancellation must be made in writing 2 weeks prior to the hosting renewal date to confirm the cancellation of the rollover renewal process.

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold Southern Creative harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Southern Creative, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Southern Creative against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Southern Creative's server; (2) any material supplied by a customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Southern Creative's server.


DISCLAIMER
Southern Creative will not be responsible for any damages your business may suffer. Southern Creative makes no warranties of any kind, expressed or implied for services we provide. Southern Creative disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Southern Creative and its employees. Southern Creative reserves the right to revise its policies at any time.

CONTENT BACKUP
It is recommended that regular data backups are made by the client of their web content.  Southern Creative is not responsible for any content held on the provided servers. Lost content must be reloaded by the client unless otherwise agreed with Southern Creative.

TECHNICAL SUPPORT
Any support enquiries can be made to our helpline on 020 8669 0127 or info@southerncreative.co.uk
Please allow a maximum of 24 hours for a support reply.

Support will be given to a web development agency only if prior agreement has been made by the client with Southern Creative. Only support for the server setup will be offered. No support for development can be offered.

SMTP Servers List

• A - F
• G - L
• M - R
• S - Z

This list is a guide and contains the latest information as we know it but your ISP should provide you with the SMTP address to use. If you know that any of these SMTP addresses are incorrect please let us know and we will update the article.

A - F

• Amaze.net.au: mail.amaze.net.au
• Ameritech DSL: mailhost.col.ameritech.net
• aol: aol.com
• aol: za.mx.aol.com
• aol: zb.mx.aol.com
• aol: zc.mx.aol.com
• AT&T: smtp1.attglobal.net
• AT&T: mailhost.worldnet.att.net
• AT&T WorldNet: mailhost.att.net
• AT&T WorldNet: mailhost.worldnet.att.net
• Australink.net: mail.australink.net
• bellatlantic.net: smtpout.bellatlantic.net
• Bluelight.com: smtp.mail.yahoo.com
• BlueYonder: smtp.blueyonder.co.uk
• Bondinet.com: mail1.oznet.net.au
• Breathe: mailhost.breathemail.net
• bright.net: mail.bright.net
• Bt Click: mail.btclick.com
• Bt Connect: smtp.btconnect.com
• BT Internet: mail.btinternet.com
• BT Openworld: mail.btopenworld.com
• BusinessServe: smtp.businessserve.co.uk
• Cableinet: smtp.blueyonder.co.uk
• Claranet: relay.clara.net
• Comcast: smtp.comcast.net
• CompuServe 2000: smtp.cs.com
• CompuServe Classic: mail.compuserve.com
• Cox (east): smtp.east.cox.net
• Cox (west): smtp.west.cox.net
• CWCom: smtp.ntlworld.com
• DCAnet: postoffice.dca.net
• Demon: post.demon.co.uk
• Earthlink.net: smtp.earthlink.net
• Easynet: smtp.easynet.co.uk
• ee.net: mail.ee.net
• Freeinet.com: mail.ma.freei.net
• Freeserve/Wanadoo: smtp.freeserve.co.uk
• Freeserve: smtp.freeserve.net
• Free-Online: relay.free-online.co.uk

G - L

• Gateway: smtp.gateway.net
• Genie: mail.genie.co.uk
• Greenbank.net.au: mail.greenbank.net.au
• Hotkey.net.au: mail.hotkey.net.au
• ibm.net: smtp1.ibm.net
• IC24: smtp.ic24.net
• icdc.com: mailout.icdc.com
• INFOLINK.com: mail.nfolink.com
• Interlink: mail.your-net.com
• Inweb Networks: post.inweb.co.uk
• IronNet: mail.iron.net
• iwayNET: smtp.iwaynet.net
• Jade Inc.: mail.jadeinc.com
• Lineone: smtp.lineone.net
• Log on America: mail.loa.com
• Logicworld.com.au: mail.logicworld.com.au
• Lycos: smtp.lycos.co.uk

M - R

• Madasafish: smtp.madasafish.com
• MegaNet: smtp.meganet.net
• Microsoft's MSN: smtp.email.msn.com
• MidOhio.net: mail.midohio.net
• MindSpring: smtp.mindspring.com
• MindSpring: mail.mindspring.com
• Mistral: smtp.mistral.co.uk
• MSN.com: smtp.email.msn.com
• MSN.DSL: secure.smtp.email.msn.com
• NamesToday: smtp.namestoday.ws
• netcom.com: smtp.ix.netcom.com
• netreach.net: smtp.netreach.net
• Netscapeonline: mailhost.netscapeonline.co.uk
• NetSet: mail.netset.com
• NetWalk.com: mail.netwalk.com
• netzero.net: smtp.netzero.net
• nextek.net: mail.nextek.net
• Nildram: smtp.nildram.co.uk
• nni.com: nni.com
• Northstar Data Systems: mail.nn.net
• NTL World: smtp.ntlworld.com
• OneTel: mail.onetel.net.uk
• OneTel: mail.onetel.com
• On-Ramp: mail.marion.net
• Ozemail.com.au: smtp.ozemail.com.au
• peoplepc: mail.peoplepc.com
• Phone Co-op: smtp-1.opaltelecom.net
• Pipex: smtp.dial.pipex.com
• Plus Net: relay.plus.net
• Prodigy: smtp.prodigy.net
• Purplenet: smtp.purplenet.co.uk
• rcn.com: smtp.rcn.com
• redbird.net: mail.redbird.net
• RichNet: mail.richnet.net
• Road Runner (Insight Communications): smtp-server.insight.rr.com
• Road Runner (Time Warner): smtp-server.columbus.rr.com
• Road Runner (Time Warner): smtp-server.nc.rr.com

S - Z

• Screaming.Net: smtp.tiscali.co.uk
• Spire: mail.spire.com
• Supanet: smtp.supanet.com
• Telewest: smtp.blueyonder.co.uk
• Telocity: mail.telocity.com
• Tesco: smtp.tesco.net
• Tesconet: mail.tesco.net
• Tiscali: smtp.tiscali.co.uk
• Totalise: mail.totalise.co.uk
• TPG.com.au: mail.tpg.com.au
• TTLC: mail.ttlc.net
• UKGateway: smtp.ukgateway.net
• uu.net: uu.net
• V 21: smtp.v21.co.uk
• Verizon: smtp.verizon.net
• Virgin: smtp.virgin.net
• Vispa: mail.vispa.com
• voicenet.com: mail.voicenet.com
• Waitrose: smtpmail.waitrose.com
• Wanadoo: smtp.wanadoo.fr
• Webcom: smtp.webcom.com
• Which Online: mail.which.net
• Wide Open West: smtp.mail.wowway.com
• Wide Open West (users with @wideopenwest.com): smtp.mail.wideopenwest.com
• Worldonline: smtp.tiscali.co.uk
• Yahoo: smtp.mail.yahoo.com
• Yahoo: smtp.sbcglobal.yahoo.com

Any domain name purchased on by or on behalf of any client will be managed and controlled by Southern Creative Media Group.

Any requests for transfer of a domain to another management company will incur a minimal administration fee if the cancellation is within the annual term of the domain name.  

£95.00 plus vat at 14th Nov 2006

------------------------

Any cancellation of a domain must be submitted over 2 weeks prior to its expiry date to release the domain on the expiry date without charge.

Any domain unlocked is done so for upto 7 days once a request has been made.

Any domain purchased on behalf of a client but without the clients full information will be done so as a Southern Creative purchase and as such will be owned by Southern Creative

Any domain held by Southern Creative will be pointed to a Southern Creative server for all hosting services of that domain.